Contact Us

My package hasn’t arrived in the promised time

admin2023-04-15T18:33:55+03:00

If you haven’t received your order within 5 days of the promised estimate, contact us at support@getwet.shop so can offer you assistance and help resolve the problem. For our part, we do everything to ensure that all shipments arrive on time. For us, the customer is King, so all your orders reach you on time.

Where do you send your orders from?

admin2023-04-15T18:30:21+03:00

We ship all our orders from our office in Tallinn, Estonia

Is the packaging discreet?

admin2023-04-15T18:45:47+03:00

Of course! The most important thing for us is that our client’s discretion is 100% protected. That’s why all our packages are packed in such a way that there are no logos or inscriptions anywhere that would in any way refer to our brand/products or be in any way understandable what the package may contain. Everything good is neatly packaged and waiting for you to enjoy it.

The item i ordered isn’t working/is damaged or broken

admin2023-04-15T17:57:27+03:00Contact us at support@getwet.shop so can offer you assistance and help resolve the problem.

Are your products clinicalluy tested?

admin2023-04-15T18:25:23+03:00Yes! Our client’s health comes first, and there is a qualified clinical competence within the company in order to develop, test, and secure high-quality products that promote health.

Do i receive an invoice for my order?

admin2023-04-15T18:25:29+03:00Yes. Your invoice is included in the order confirmation e-mail.

Can i change or cancel my order?

admin2023-04-15T18:25:35+03:00Contact us at support@getwet.shop so can offer you assistance and help resolve the problem..

Can i return my product or get refund?

admin2023-04-15T18:04:13+03:00Due to the nature of the products, we do not accept returns. If a product you receive is defective, contact us for a replacement or refund within 30 days.

Can i get help with choosing the right product?

admin2023-04-15T18:23:51+03:00Of course, we’d love to help! Whether you’re looking for a single product or a whole gift, contact us so we can help you pick the best of the best.

Who do i contact if i need help?

admin2023-04-15T18:25:52+03:00You can contact us through our social media (Facebook or Instagram), or through email suppoert@getwet.shop